Solar Installation Warning

South African insurers are raising concerns about faulty equipment in household solar installations, which have caused property damage. Standard Bank Insurance is the latest to emphasise the importance of correct rooftop solar installation.

The recent return of load-shedding and rising electricity prices may drive South African households and businesses to consider solar solutions. However, reports of faulty equipment and dangerous installations causing damage are concerning for homeowners.

The Consumer Goods and Services Ombud (CGSO) recently warned households after a surge in complaints about solar systems and generators. Dr Hardy Ncube, the head of products at Standard Bank Insurance, noted an increase in unqualified and inexperienced solar installers, resulting in non-functional power solutions for some households.

Common issues include structural damage to homes due to poor design and workmanship or costly repairs after installation. Dr Ncube stressed that in the absence of legal requirements for becoming a solar installer, consumers must thoroughly research suppliers to ensure proper job completion.

Dr Ncube highlighted that insurers do not cover faulty equipment, defective design, or non-compliant installation, including resultant home damage. To prevent this, insurers typically request an invoice detailing the brand, size, type, and number of solar panels, inverters, and batteries. They may also require an Electrical Certificate of Compliance, evidence of municipal approval if needed, and sometimes a structural engineer’s certificate to verify installation soundness.

In response to non-compliant installations, the South African Photovoltaic Industry Association (SAPVIA) reviewed its registration system. Dr Ncube mentioned the creation of the PV Green Card assessment, which accredits qualified and trained installers, distinguishing them from the so-called “bakkie brigade.” This group comprises installers who use uncertified components or lack proper warranties.

Ensuring a registered electrician connects the system to the main distribution board and provides the required Certificate of Compliance is essential. A reputable solar installer should conduct a site visit to assess roof and property conditions before finalising a quotation, always including a workmanship warranty, Dr Ncube advised.

“Finally, it’s prudent to ask anyone working on your property to provide proof of appropriate insurance for any potential damage,” he added.

After confirming the installer’s reputation and expertise, it’s crucial to scrutinise the system’s details. Unfortunately, the high demand for solar energy in South Africa has introduced sub-standard equipment into the market, Dr Ncube explained.

“While these components may seem cost-effective, their long-term inefficiency, failure, and electrical or fire hazards make them a poor choice,” he warned.

Online research is recommended, ensuring products are backed by manufacturers’ warranties or guarantees, and verifying that the company holds relevant licenses or accreditation for installation.

This article is a general information sheet and should not be used or relied upon as professional advice. No liability can be accepted for any errors or omissions nor for any loss or damage arising from reliance upon any information herein. Always contact your financial adviser for specific and detailed advice. Errors and omissions excepted (E&OE)